1. Purchasing terms and conditions
You can safely and easily order your wallpaper from Red Wall Mural.
Wallpapers purchased on our website are manufactured and sent directly to you or your business
2. Order confirmation
Once we receive your order, we will send you a confirmation email with information about your order. Always check your order confirmation to ensure everything is correct. If you have any questions or concerns, please contact our customer service immediately. Please save the order confirmation, including your order number, in case you need to contact us. If you need to cancel or change your order, please get in touch with our customer service as soon as possible.
3. Shipping method and delivery times
UPS or FEDEX
– Delivery time: 5-12 working days depending on your location.
– Delivered directly to your house or business.
– Subject to any delays in shipping companies.
The cost excludes import taxes, which depend on your country. Delays caused by you not being present to receive the shipment is out of our control and not subject to a refund. Not receiving your package may cause additional costs.
4. Payment options
Debit Card / Credit Card
We accept VISA, MasterCard, Apple Pay, Klarna, ACH, Wire
5. Returns & complains
Due to the bespoke nature of our products, which are meticulously custom-tailored to meet the unique specifications of your project, we are unable to accept returns. Each item is crafted with the utmost care and precision to ensure it aligns perfectly with your vision. However, we understand that exceptional circumstances may arise, and we are committed to providing the best possible customer service. If you have any concerns or special requests, we encourage you to reach out to us at info@redwallmural.com Our team will carefully review your situation and work with you to find a satisfactory solution.
6. Limited liability
While we provide comprehensive guidance on wall preparation, adhesive, and primer recommendations, we disclaim all liability for any unsatisfactory results caused by improper wall preparation, incorrect product application, or installation performed by the customer. If a customer opts to engage a third-party installer from our recommended network, they do so at their own discretion. These installers are independent contractors who set their own terms and rates, and we assume no responsibility for the quality of their services or any resulting defects
7. Custom orders
All mural orders are custom-made and produced specifically for each customer. As such, all sales are final and non-refundable once production begins.
The customer has received and approved final design proofs, including a crop sheet and material samples, prior to production. By proceeding with the order, the customer confirms that all design details and dimensions are accurate.
Red Wall Mural is not liable for improper installation, surface preparation issues, or damages caused during installation. It is the responsibility of the customer or installer to ensure walls are properly prepared and the mural is handled according to installation instructions.
Any claims for production defects must be submitted within 5 business days of receiving the product, along with photographic evidence. We reserve the right to determine if a replacement is warranted. Production timelines begin after final design approval and payment confirmation. Rush orders may be accommodated upon request and may incur additional charges
8. INSPECTION
The purchaser and installer are responsible for inspecting all wallcovering before cutting or installation. Confirm that:
- The design, color, material, dimensions and quantity are correct.
- All panels, rolls and labels correspond to the same order and production run.
- Panels are installed in their numbered sequence and specified direction.
- The pattern aligns correctly and the material has no visible printing, coating, surface or shipping damage.
Installation constitutes acceptance of the product’s design, scale, color and general appearance, subject to the three-panel inspection requirement below.
8.1 Three-Panel Inspection Requirement
Install no more than three consecutive panels before inspecting the wallcovering.
The first three panels must be evaluated for:
- Color and tonal uniformity
- Panel-to-panel shading or “paneling”
- Pattern alignment and continuity
- Print defects, banding or missing image areas
- Surface, coating or finish variation
- Correct panel sequence and orientation
- Compatibility with the wall, primer and adhesive
Inspection must be performed under the permanent lighting conditions of the finished space or lighting that reasonably duplicates those conditions.
If any defect, color variation or unacceptable pattern effect is visible, installation must stop immediately, and RedWallMural must be notified before additional material is cut or installed.
Continuing the installation after a defect becomes visible constitutes acceptance of the material as installed. RedWallMural will not be responsible for material, labor or related charges
9. COLOR VARIATION
Wallcovering is produced to provide a reasonable color match. Slight variation may occur due to the wallcovering texture, lighting, viewing angle, ink interaction with the substrate, protective coating or normal manufacturing tolerances.
The following are not considered defects:
- Differences between physical material and colors displayed on monitors, phones or digital proofs
- Minor differences between a production order and a previously supplied sample
- Variations between separate production runs, dye lots or later reprints
- Appearance changes caused solely by directional, grazing or unusually concentrated lighting
- Temporary darkening or unevenness caused by wet adhesive before the installation has fully dried
- Natural texture or gloss variation that does not produce objectionable paneling under normal occupied lighting
Within the same production order, adjacent panels should present a uniform appearance. Obvious full-panel shading, repeated light-and-dark paneling, or objectionable color variation under normal occupied lighting may constitute a manufacturing defect, provided the material was installed in the correct sequence and direction and the claim was reported in accordance with this policy (p. 10). Refer to p8.1 “3-panel inspection requirement”.
10. CLAIMS PROCEDURE
Claims involving visible defects, incorrect material, color variation or shipping damage must be submitted in writing within 30 days after delivery and before more than three panels are installed.
The claim must include:
- Order or invoice number
- Photographs of the labels and packaging
- Panel or roll numbers involved
- Photographs of the first three installed panels
- Wide-angle and close-up photographs under normal lighting
- Description of the wall surface, primer and adhesive used
- Installation date and installer’s contact information
- Samples or offcuts of the affected material, if requested
All installation must stop while the claim is being reviewed. The purchaser must preserve the wallcovering, labels, packaging and unused material. Material must not be removed, discarded, returned or altered without written authorization from RedWallMural.
RedWallMural reserves the right to inspect the installation, request samples, perform color or material testing and determine whether the condition results from manufacturing, installation, substrate, lighting or environmental factors.
To the maximum extent permitted by applicable law, RedWallMural is not responsible for removal, installation or reinstallation labor; surface preparation; adhesive or primer; equipment rental; scaffolding; travel; freight not expressly authorized; project delays; loss of use; lost profits; or other incidental, indirect or consequential expenses.
Use of personal data
By placing an order, you agree that Red Wall Mural can store and use information about your purchases as well as the contact information you provide. The data is stored and used to fulfill our commitment to you, better satisfy your needs as a customer, and provide you with better service. The data is stored and also used for information and marketing purposes. This means that Red Wall Mural, unless you object in writing, may use your personal information to contact you by email with newsletters, by SMS, email, or direct mail.
We treat your personal information with the utmost care and ensure that your customer data is only used by Red Wall Mural. Red Wall Mural will not, without your consent, pass on your contact details unless required by law, necessary for your order with us, or needed to protect the rights and properties of Red Wall Mural.
Payment security
We offer secure card payments with all major credit and debit card brands, in collaboration with the payment provider Stripe. Red Wall Mural never handles or saves any card details. More information can be found on Stripe’s website.
Information about cookies
This website uses a session cookie to keep track of users so that the server does not confuse customers’ shopping carts and the like. It’s not a permanent cookie but is only session-based and is removed directly after visits. The cookie does not store any information about users.
Red Wall Mural
Email: info@redwallmural.com