Privacy Policy
Last updated: 11/5/2026
At Red Wall Mural, we want to be clear about what information we collect, why we collect it, and the choices you have. This policy explains how we handle personal information and cookies when you visit our website, order from us (on our website or on Etsy), or hear from us as a design or installation professional. We update this policy when our practices change, and we show the date of the latest update above.
Who is responsible for your information
Red Wall Mural is responsible for the personal information described in this policy. You can reach us at info@redwallmural.com.
Information we collect
When you order from us. Your name, shipping and billing address, email address, phone number, and details of what you ordered, including the sizes, materials and designs. If you send us artwork, photos or other design files, we store them so we can prepare and produce your order.
When you order through Etsy. Etsy shares your name, shipping address and order details with us so we can fulfil your order. Etsy’s own privacy policy applies to the information you give Etsy.
When you pay. Payments are processed by Stripe (or by Etsy for Etsy orders). We do not see or store your card details. We receive confirmation of your payment and the amount.
When you contact us or request samples. Your name, contact details, the address we ship samples to, and the messages you send us, including feedback on samples.
Business contact details such as your name, company, business email address, phone number and website. We may collect these from information you give us, from public sources, or from industry directories and associations, and we use them to tell you about our trade program and products. If you join the trade program or refer customers to us, we also keep your trade account details and the orders attributed to your referral link.
When you visit our website. Information collected through cookies and similar technologies, described below.
How we use your information
- To process and deliver orders, including notifications, tracking updates and communication about delivery.
- To take payments and prevent payment problems.
- To prepare designs and production files, and to handle revisions, complaints and warranty matters.
- To send physical samples, and to follow up afterward to ask for your feedback.
- To email you about your order, shipping and tracking, and to ask for feedback after delivery.
- To contact trade professionals about our trade program, and to credit referral partners for the orders they refer.
- To keep business records, including for tax and accounting.
- To understand how our website is used and improve it.
- To show and measure advertising.
Cookies
Cookies are small files that your browser stores when you visit a website. You can clear or block cookies in your browser settings, but some parts of the site may stop working.
We use cookies for:
- Required features. To keep track of items in your cart and let you place an order.
- Analysis. To measure how the website is used and improve it.
- Your experience. To remember settings such as country and language.
- Referral credit. If you arrive through a partner’s referral link, we store a cookie for up to 1 year that remembers which partner sent you, so the partner can be credited if you order.
- Marketing. To show more relevant advertising and measure campaigns. If you give us your email address, a marketing cookie may link to it. We use third-party services for retargeting and advertising, which place their own cookies.
Cookies we use include:
- Google Ads and Google Dynamic Remarketing, which track your visit to tailor and measure Google advertising.
- Facebook (Meta) Ads, which track your visit to tailor and measure advertising on Meta platforms.
- WooCommerce / WordPress session cookies, which keep your cart and order session working.
- Referral cookie, described above.
Who we share information with
We do not sell your personal information. We share it only as needed with:
- Shipping carriers such as FedEx, UPS and USPS, who receive your name, address and phone number to deliver your order or sample.
- Printing and production suppliers, who receive the files and order details needed to make your order.
- Payment providers such as Stripe and Etsy, to process your payment.
- Service providers that host our website and data, store our files, send our emails and track shipments. They process your information on our behalf, under our instructions and agreements, and may not use it for other purposes.
- Advertising partners such as Google and Meta, through the cookies described above.
- Authorities and advisers when the law requires it, or to protect our rights.
If you are a referral partner, we show you the orders you referred by order number and size, and the commission earned, but not the customer’s name or address.
Emails
We send order, shipping, tracking and feedback emails as part of serving you. We also send business emails to trade professionals about our trade program. These include a way to unsubscribe, and we stop sending them when you ask. You can also write to info@redwallmural.com at any time.
How long we keep your information
We keep order and payment records for 10 years for tax, accounting and warranty purposes. Design files are kept for 12 months after your last order so that we can reprint or adjust a design, and then deleted unless you ask us to keep them. Business contact details are kept until you ask us to remove them or we learn that they are no longer accurate.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong;
- delete your information (the right to be forgotten);
- send you a copy of your information in a portable format;
- stop using your information for marketing.
If you live in California or another US state with a privacy law, you also have the right to know what we collect and share, to delete and correct your information, to opt out of the sharing of your information for advertising, and not to be treated differently for using these rights. To opt out of advertising cookies, contact us. To make any request, email info@redwallmural.com. We may ask you to confirm your identity before we act on a request, and we will reply as soon as we can and within the time the law requires.
Security and where your data is stored
We protect your information with access controls and encrypted connections, and we limit who can see it.
Children
Our website and services are not directed to children under 16, and we do not knowingly collect their information.
Secure payment
Payment is made through Stripe, or through Etsy for Etsy orders. Red Wall Mural does not have access to your card details.
Changes to this policy
We will update this policy when our practices change and change the date at the top. For significant changes, we will give notice on our website.
Contact us
Red Wall Mural info@redwallmural.com