Privacy Policy

Privacy policy

At Red Wall Mural, we prioritize transparency in both our operations and the way we handle information collected from our visitors. This policy outlines how and why we process personal data and cookies on our website, as well as your rights and our obligations to you. Our main goal is to ensure you have the best experience and feel valued as a customer. This policy will be updated in line with any necessary improvements or clarifications. Significant changes will be announced appropriately.

Personal data controller

Red Wall Mural is responsible for processing personal data on this website. This means we ensure that you, as a visitor:

• Are aware of why and how we collect your personal information.
• Can make active choices to approve or deny the processing and storage of your personal data.
• Can update your information.
• Have the right to be forgotten, meaning your information can be deleted upon request.
• Can request disclosure of all personal information we store about you.
• May request that we export your personal information, for example, when changing suppliers.
• Have your personal information securely stored with us. We do not share it with third parties without informing you and obtaining your explicit consent.

Personal information and cookies

Personal information includes anything that can identify you personally, such as your name, address, social security number, email, etc.

In addition to personal information, there are cookies. Cookies are small files sent to your computer via your browser (unless you have disabled cookies) when you visit a website. They gather information about how you use the website, often to offer customized content.

Why does Red Wall Mural store your personal information and cookies?

Required features
We use cookies necessary for the website’s functionality, such as keeping track of items in your shopping cart.

For analysis
Some cookies help us measure and analyze our website’s performance and how customers use it, so we can improve the experience.

For your experience
Certain cookies remember your settings (like country and language selection) and temporarily save parts of the site as you navigate, making everything load faster and improving your experience.

For marketing
We use cookies to deliver better, more relevant marketing and ads. They help us show things you’re interested in and measure our campaign performances. If you provide your email address during your visit, the cookie links to your email address. Primarily, we use cookies to improve our services for the best possible experience. You can clear or disable cookies in your browser, but this might affect some website functionalities. We use third-party services for retargeting and banner advertising, which save cookies on our site.

How do we handle cookies?

Cookies are tracked using various tools for different purposes, aiming to offer you a tailored experience. We will not share, sell, transfer, or disclose your information beyond what is stated in this policy unless required by a court decision or with your consent.

We may use providers who process your data on our behalf according to written agreements and our instructions. These suppliers cannot use your data for purposes other than those stated in this policy.

Which cookies does Red Wall Mural use?

• Google Adwords: A cookie is set, and a pixel is used to track your journey and experience on our websites to customize Google Adwords content and optimize advertising on the Google Ads platform.
• Google Dynamic Remarketing: Used for remarketing.
• Facebook Ads: A cookie is set, and a pixel is used to track your journey and experience on our websites to customize Facebook advertising content and optimize advertising on Facebook’s platforms.
• Laravel: Cookies used to maintain a session on Red Wall Mural, necessary for adding items to your shopping cart and creating an order. They also allow you to see liked and previously visited motifs.

How we use the information we collect

Purpose: To handle orders/purchases.

Treatments performed:

• Delivery (including notifications and contacts regarding delivery).
• Identification and age verification.
• Payment management (including analysis of possible payment solutions, which may include checking payment history and collecting credit information).
• Handling complaints and warranty matters.

Categories of personal data:

• Name
• Contact information (address, email, phone number)
• Currency history
• Payment information
• Purchase information (e.g., items ordered or delivered to another address)

You can prevent the storage of cookies and delete stored cookies via your browser. Refer to your browser’s help section for guidance.

To update your information

To update your personal information, contact us. To know what personal information we have stored about you or to be forgotten from our system, contact us. We will send you all stored information as soon as possible.

Third party information

Your personal information is secure with us. We do not sell or exchange your information but share it as necessary with third-party providers under strict agreements and our instructions.

Secure payment

Payment is made via stripe.com. Red Wall Mural does not have access to your card details.

Contact us

Contact us if you have questions about personal information and cookies.